1. Return Eligibility
You may return unworn items within 14 days of delivery if:
✅ Tags are attached and packaging is intact
✅ Proof of purchase is provided
🚫 Non-Returnable: Swimwear bottoms (hygiene reasons), sale items, customized products
2. How to Return
Step 1: Initiate your return via:
- Your account dashboard at SwimwearSwimsuits.com/returns
- Guest orders: Use our Return Portal with order number
Step 2: Securely repackage items in the original mailer.
Step 3: Affix the prepaid label (U.S./Canada) or ship to provided address (international).
3. Refunds
⏳ Processing: 3-5 business days after we receive your return
💸 Method: Original payment (except gift cards → store credit)
✂️ Deductions:
- Original shipping fees non-refundable
- International returns: $8.95 restocking fee
4. Exchanges
For size exchanges:
- Return the original item
- Place a new order for the correct size
5. Damaged Items?
Contact us within 24 hours with:
- Order #
- Photos of defect/damage
- Packaging images
We’ll cover return costs for faulty items.